colonial life for POLICYHOLDERS PORTAL

Customer Support: Monday through Friday, 8 a.m. to 8 p.m. ET

Live chat: 1-800-325-4368

Can’t file online? Fax claims information: 1-800-880-9325 (allow 14 days for processing)

Mailing address:

Colonial Life & Accident

Insurance Company

P.O. Box 1365

Columbia, SC 29202

Click on register in the upper right-hand corner of the page. For policyholders, click on Join the Policyholder Website and follow the instructions to set up the account. For plan administrators, click on Request Access to the Account Administrator section of our website and follow the instructions.

OR

1. Go to ColonialLife.com/access to register.
2. Click "create an account," fill out the required information and click Submit.
3. Enjoy faster service and improved benefits awareness.

Since most of our products are sold in the workplace, we recommend speaking with your HR department about coverage options.

Filing online means never waiting for mail or dealing with fax machines and complex paper forms. Our guided question wizard walks you through the process and checks for missing information that could cause delays. Opting for direct deposit can also get approved payments to you up to a week faster than paper check. 

To file your claim, click on log in in the upper right-hand corner of the screen and enter your login information. Once logged in, click on Claims Center. From there, simply click the File an Online Claim button to file many types of claims such as: Wellness, Doctor’s Office Visits, Accident, Pregnancy, Sickness, and Vision claims. You may also download claim forms and find answers to many of your claims-related questions.

When filing a claim with Colonial Life, you now have one place to easily view and manage your claim. 
 

No mail, no phone calls, no worries! 
 

To check on a claim, just log into Colonial Life for Policyholders anytime, day or night. Then click an active claim.

Log in now

or

Register now

We’ve put all your claim information in one spot!  
 

The new claim tracker shows you exactly where in the process your claim may be. Even better, every letter and communication related to your claim is available on the same page.

If we need more information or documents, you can upload them in the same place. Just drag and drop scanned or downloaded files into the Add Supporting Documents window.  
 

You can even see the dates and amounts of all payments.  
 

With Colonial Life insurance, your claim status is never a mystery. Log in today. 

To make a premium payment, click on log in in the upper right-hand corner of the screen and enter your login information. Once logged in, click on Pay my Bill, then Make a Payment. You will be brought to our secure payment form where you can enter your payment information and even set up recurring payments.

To view your policy status, click log in in the upper right-hand corner of the page and enter your login information. Once logged in, your policy status will appear on the home page.

To view your policy, click log in in the upper right-hand corner of the page and enter your login information. Once logged in, click on the name of the policy that you wish to view. Note: If you have not viewed your policy recently, your policy document may be archived. If you receive a notice indicating your policy is archived, please wait a few minutes and try again.

Your ability to maintain coverage after your employer stops deductions is determined by your policy and/or through our administrative guidelines. We recommend that you complete a Request for Service Form and send it to our office for processing. You may also view a copy of your policy by logging in to your online account and clicking on My Correspondence.

Your ability to continue coverage during a leave of absence is addressed in the policy and/or through our administrative guidelines. If coverage can be continued during a leave of absence and your employer will continue to send your premiums to Colonial Life, no action is necessary.

If your leave of absence is three months or less and your employer will not be sending your premiums to Colonial Life, you need to send your premium payment to Colonial Life. You’ll need to send the amount that would have been deducted from your paycheck for the pay periods you’ll miss.

Mail your payments to:

Colonial Life & Accident Insurance Company

Attn: Account Services

P.O. Box 1365

Columbia, SC 29202

In addition to sending your premium payment, if you’ll be on a leave of absence for three months or more and your employer will not be sending your premiums to Colonial Life, we require that you complete and send us the Request for Service form to change your policy to be paid on an individual payment basis.

Visit the Colonial Life Policyholder Service Forms page. Here you will find service forms to update policy details or to keep your policy if premiums are no longer being deducted from your paycheck. The forms are also available in Spanish >>  Formularios en Español.